TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") govern your use of MomentPlay platform operated by Moment Enterprise ("we", "us", "our") accessible via our mobile app (in.momentplay.momentplay) and website (momentplay.in).

By creating an account, subscribing, or using any part of our service, you confirm that:

• You are at least 18 years of age, or have parental consent if between 13-18
• You have read and understood these Terms
• You agree to comply with all applicable Indian laws
• You are legally capable of entering into binding agreements

2. DESCRIPTION OF SERVICE

MomentPlay is an OTT (Over-The-Top) streaming platform that provides access to Bengali and Hindi movies, web series, and original content through subscription plans. We operate as an Online Curated Content Provider (OCCP) as defined under IT Rules, 2021.

3. ACCOUNT REGISTRATION

• You must provide a valid Indian mobile number for OTP-based registration
• You are responsible for maintaining the confidentiality of your account
• You must notify us immediately of any unauthorised use of your account
• One account per person — sharing account credentials is prohibited
• We reserve the right to suspend accounts found to be sharing credentials
• You must provide accurate and complete information during registration

4. SUBSCRIPTION & PAYMENT

4.1 Subscription Plans

We offer the following subscription plans:

• Basic — ₹99/month (1 screen, SD quality, with ads)
• Standard — ₹199/month (2 screens, Full HD, no ads)
• Premium — ₹349/month (4 screens, 4K, downloads, no ads)
• Annual — ₹1499/year (2 screens, Full HD, no ads)

4.2 Auto-Renewal

All subscriptions auto-renew via UPI AutoPay/EMandate unless cancelled. By subscribing, you authorise Razorpay to charge your payment method automatically on each renewal date.

4.3 Price Changes

We will notify you at least 30 days before any price change. Price changes apply from the next billing cycle.

4.4 Payment Processing

All payments are processed by Razorpay Financial Solutions Pvt. Ltd. (RBI-regulated payment aggregator). We do not store your payment card information.

5. CANCELLATION & REFUND POLICY

5.1 Cancellation

• You can cancel your subscription anytime from the app (Profile → Manage Subscription)
• Cancellation takes effect at the end of the current billing period
• You retain access until the end of the paid period
• No partial refunds for unused subscription days

5.2 Refund Policy

To request a refund, email studios@momentgroupofcompany.com with your registered phone number and transaction ID within 7 days of the charge.

6. ACCEPTABLE USE POLICY

You agree NOT to:

• Download, record, copy or redistribute any content without explicit written permission
• Use VPN, proxy or any tool to circumvent geographic restrictions
• Share your account credentials with others not covered by your plan
• Attempt to hack, reverse-engineer or tamper with our platform
• Use our service for any commercial purpose without written consent
• Upload, post or share any content that is obscene, defamatory, or illegal under Indian law
• Violate any intellectual property rights of content creators
• Use automated tools, bots, or scrapers on our platform
• Impersonate any person or entity

7. CONTENT & INTELLECTUAL PROPERTY

• All content on MomentPlay is protected by copyright laws of India and international treaties
• Your subscription grants you a limited, non-exclusive, non-transferable licence to stream content for personal, non-commercial use only
• Content availability may change without notice due to licensing agreements
• MomentPlay name, logo, and brand elements are trademarks of Moment Enterprise
• Any unauthorised use of our intellectual property is subject to legal action under the Copyright Act, 1957

8. CONTENT STANDARDS (IT RULES 2021 COMPLIANCE)

As an Online Curated Content Provider under IT Rules, 2021, MomentPlay:

• Classifies all content by age rating (U, U/A 7+, U/A 13+, U/A 16+, A)
• Implements parental control features
• Does not host obscene, pornographic, or content prohibited under Indian law
• Maintains a Code of Ethics as per the IT (IGDMEC) Rules, 2021
• Has a Grievance Redressal Mechanism with a designated Grievance Officer
• Complies with government directions issued under Section 69A of the IT Act, 2000

9. GRIEVANCE REDRESSAL (IT RULES 2021)

In compliance with IT Rules, 2021, we have established a three-tier grievance redressal system:

Level 1 — Our Grievance Officer

Name: Sanu Das, Moment Enterprise
Email: studios@momentgroupofcompany.com
Response time: 15 days

Level 2 — Self-Regulatory Body

If unsatisfied with our response, you may escalate to the relevant self-regulatory body.

Level 3 — Ministry of Information & Broadcasting

Appeals may be made to the Inter-Departmental Committee under MIB.

10. LIMITATION OF LIABILITY

• MomentPlay is provided "as is" without warranties of any kind
• We are not liable for interruptions in service due to maintenance, technical issues, or force majeure
• Our maximum liability to you shall not exceed the amount paid in the last 3 months
• We are not responsible for third-party content, links, or services
• We are not liable for any indirect, incidental, or consequential damages

11. TERMINATION

We may suspend or terminate your account without notice if:

• You violate these Terms
• You engage in fraudulent activity
• You abuse our service or staff
• Required by law or government order

You may terminate your account by contacting us at studios@momentgroupofcompany.com. Upon termination, your right to access content ceases immediately.

12. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will provide 30 days notice for material changes via in-app notification or WhatsApp. Continued use after changes constitutes acceptance.

13. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of India. Any disputes shall be resolved through:

• First: Negotiation and our Grievance Redressal Mechanism
• Second: Arbitration under the Arbitration and Conciliation Act, 1996
• Finally: Courts at Durgapur, West Bengal, India

Consumer disputes may also be raised before the District Consumer Disputes Redressal Commission under Consumer Protection Act, 2019.

14. CONTACT

• Email: studios@momentgroupofcompany.com
• Address: Moment Enterprise, Durgapur, West Bengal, India
• Website: https://momentplay.in